Chip Heath Famous Quotes & Sayings

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100 Chip Heath Famous Sayings, Quotes and Quotation.

Chip Heath Sayings: Say your husband wants to start a business creating topiary sculptures for clients. You think Say your husband wants to start a business creating topiary sculptures for clients. You think the idea is bonkers, but you admire his passion, so it seems cruel to veto it. Instead, set a tripwire. Okay, dear, let's give the topiary-sculpture business a shot, but can we agree that we won't invest more than $10,000 of our savings in it? Alternatively, you might say: Go for it, but if you don't have a paying customer within three months, let's talk seriously about Plan B.
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Chip Heath Sayings: One of my favorite bloggers who can articulate his ideas clearly is Avinash Kaushik. The One of my favorite bloggers who can articulate his ideas clearly is Avinash Kaushik. The only problem? His ideas are so awesome his posts are a mile long, but I promise they are worth the time.
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Chip Heath Sayings: The simple act of committing to an answer makes the students more engaged and more The simple act of committing to an answer makes the students more engaged and more curious about the outcome.
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Chip Heath Sayings: A pyramid signifies hierarchy, yet no hierarchy is evident in the Food Pyramid. A pyramid signifies hierarchy, yet no hierarchy is evident in the Food Pyramid.
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Chip Heath Sayings: So, a good process for making your ideas stickier is: (1) Identify the central message So, a good process for making your ideas stickier is: (1) Identify the central message you need to communicate - find the core; (2) Figure out what is counterintuitive about the message - i.e., What are the unexpected implications of your core message? Why isn't it already happening naturally? (3) Communicate your message in a way that breaks your audience's guessing machines along the critical, counterintuitive dimension. Then, once their guessing machines have failed, help them refine their machines.
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Chip Heath Sayings: Big-picture, hands-off leadership isn't likely to work in a change situation, because the hardest part Big-picture, hands-off leadership isn't likely to work in a change situation, because the hardest part of change - the paralyzing part - is precisely in the details.
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Chip Heath Sayings: If an atomic bomb fell on Raleigh, it wouldn't be news in Benson unless some If an atomic bomb fell on Raleigh, it wouldn't be news in Benson unless some of the debris and ashes fell on Benson.
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Chip Heath Sayings: You've got a good idea, how do you make it stick? You've got a good idea, how do you make it stick?
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Chip Heath Sayings: Seeking out one more option. Finding someone else who's solved our problem. Asking, "What would Seeking out one more option. Finding someone else who's solved our problem. Asking, "What would have to be true for you to be right?" Ooching as a way to dampen politics. Making big decisions based on core priorities. Running premortems and preparades. Laying down tripwires. Using these techniques will improve the results of your group decisions.
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Chip Heath Sayings: As we gain information we are more likely to focus on what we don't know As we gain information we are more likely to focus on what we don't know : Someone who knows the state capitals of 17 of 50 states may be proud of her knowledge. But someone who knows 47 may think of herself as not knowing 3 capitals
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Chip Heath Sayings: One solution to this is to bundle our decisions with "tripwires," signals that would snap One solution to this is to bundle our decisions with "tripwires," signals that would snap us awake at exactly the right moment, compelling us to reconsider a decision or to make a new one. Think of the way that the low-fuel warning in your car lights up, grabbing your attention.
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Chip Heath Sayings: It's clear that we imitate the behaviors of others, whether consciously or not. We are It's clear that we imitate the behaviors of others, whether consciously or not. We are especially keen to see what they're doing when the situation is unfamiliar or ambiguous. And change situations are, by definition, unfamiliar! So if you want to change things, you have to pay close attention to social signals, because they can either guarantee a change effort or doom it.
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Chip Heath Sayings: No detail is too small. No detail is too small.
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Chip Heath Sayings: The Aha! experience is much more satisfying when it's preceded by the huh experience. The Aha! experience is much more satisfying when it's preceded by the huh experience.
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Chip Heath Sayings: The status quo feels comfortable and steady because much of the choice has been squeezed The status quo feels comfortable and steady because much of the choice has been squeezed out. You have your routines, your ways of doing things.
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Chip Heath Sayings: When you're at the beginning, don't obsess about the middle, because the middle is going When you're at the beginning, don't obsess about the middle, because the middle is going to look different once you get there.
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Chip Heath Sayings: The more hooks an idea has, the better it will cling to memory. The more hooks an idea has, the better it will cling to memory.
Chip Heath Sayings: As stories are told and retold, they evolve. They come to emphasize individuals, not organizations; As stories are told and retold, they evolve. They come to emphasize individuals, not organizations; to celebrate a flash of insight over stepwise improvements; and to exaggerate obstacles while downplaying institutional support.
Chip Heath Sayings: Stories should put knowledge into a frame work that is more lifelike. Stories should put knowledge into a frame work that is more lifelike.
Chip Heath Sayings: What if we started every decision by asking some simple questions: What are we giving What if we started every decision by asking some simple questions: What are we giving up by making this choice? What else could we do with the same time and money?
Chip Heath Sayings: Priestley, a brilliant man with an astonishing variety of talents, did not lack for career Priestley, a brilliant man with an astonishing variety of talents, did not lack for career options. He was employed as a minister for a Dissenting church in Leeds, England. ("Dissenting" meant that it was not affiliated with the Church of England, the state-sanctioned religion.) But
Chip Heath Sayings: And that's the first surprise about change: What looks like a people problem is often And that's the first surprise about change: What looks like a people problem is often a situation problem.
Chip Heath Sayings: Mental practice alone produced about two thirds of the benefits of actual physical practice Mental practice alone produced about two thirds of the benefits of actual physical practice
Chip Heath Sayings: For individuals' behavior to change, you've got to influence not only their environment but their For individuals' behavior to change, you've got to influence not only their environment but their hearts and minds.
Chip Heath Sayings: Simple tweaks of the Path can lead to dramatic changes in behavior. Simple tweaks of the Path can lead to dramatic changes in behavior.
Chip Heath Sayings: Once we know something, we find it hard to imagine what it was like not Once we know something, we find it hard to imagine what it was like not to know it.
Chip Heath Sayings: Create a need for closure. Create a need for closure.
Chip Heath Sayings: You don't have to speak monosyllables to be simple. What we mean by simple is You don't have to speak monosyllables to be simple. What we mean by simple is finding the core of the idea.
Chip Heath Sayings: The discovery of Viagra was a similar story. Initially, the drug had been tested as The discovery of Viagra was a similar story. Initially, the drug had been tested as a treatment for chest pain (angina), and for that purpose it was a failure. Then patients started reporting a curious side effect. (Imagine those awkward conversations: "Doc, my chest still hurts ... but, um, I've been noticing an effect somewhere else ... ")
Chip Heath Sayings: The first problem of communication is getting people's attention. The first problem of communication is getting people's attention.
Chip Heath Sayings: If the Rider isn't sure exactly what direction to go, he tends to lead the If the Rider isn't sure exactly what direction to go, he tends to lead the Elephant in circles. And as we'll see, that tendency explains the third and final surprise about change: What looks like resistance is often a lack of clarity.
Chip Heath Sayings: Knowledge does not change behavior," he said. "We have all encountered crazy shrinks and obese Knowledge does not change behavior," he said. "We have all encountered crazy shrinks and obese doctors and divorced marriage counselors.
Chip Heath Sayings: The most basic way to get someone's attention is this: Break a pattern. The most basic way to get someone's attention is this: Break a pattern.
Chip Heath Sayings: The more we reduce the amount of information in an idea, the stickier it will The more we reduce the amount of information in an idea, the stickier it will be.
Chip Heath Sayings: What's broken, and how do we fix it? What's broken, and how do we fix it?
Chip Heath Sayings: Smart enough to get into Yale. Economists studied students who had been admitted to two Smart enough to get into Yale. Economists studied students who had been admitted to two schools of higher and lower prestige but decided to attend the school with lower prestige. Estimated sacrifice in lifetime earnings from attending the less prestigious school: none.
Chip Heath Sayings: You say 10 things, you say nothing. You say 10 things, you say nothing.
Chip Heath Sayings: To make our communications more effective, we need to shift our thinking from "What information To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I want my audience to ask?
Chip Heath Sayings: When you say three things, you say nothing. When you say three things, you say nothing.
Chip Heath Sayings: In Sternin's judgment, all of this analysis was "TBU" - true but useless. In Sternin's judgment, all of this analysis was "TBU" - true but useless.
Chip Heath Sayings: The Curse of Knowledge: when we are given knowledge, it is impossible to imagine what The Curse of Knowledge: when we are given knowledge, it is impossible to imagine what it's like to LACK that knowledge.
Chip Heath Sayings: Use statistics as input not output. Use them to make up your mind on an Use statistics as input not output. Use them to make up your mind on an issue.Don't make up your mind and then go looking for the number to support yourself.
Chip Heath Sayings: Stories are flight simulators for our brains. Stories are flight simulators for our brains.
Chip Heath Sayings: Our struggles with e-mail are a bit pathetic, but the larger topic is worth considering: Our struggles with e-mail are a bit pathetic, but the larger topic is worth considering: Is it possible to design an environment in which undesired behaviors - whether yours or your colleagues' - are made not only harder but impossible? As it turns out, lots of people actually make their living contemplating how to wipe out the wrong kinds of behaviors.
Chip Heath Sayings: Make a switch, you need to script the critical moves Make a switch, you need to script the critical moves
Chip Heath Sayings: The problem is that urgencies - the most vivid and immediate circumstances - will always The problem is that urgencies - the most vivid and immediate circumstances - will always hog our spotlight.
Chip Heath Sayings: Kotter and Cohen observed that, in almost all successful change efforts, the sequence of change Kotter and Cohen observed that, in almost all successful change efforts, the sequence of change is not ANALYZE-THINK-CHANGE, but rather SEE-FEEL-CHANGE. You
Chip Heath Sayings: Confirmation bias is probably the single biggest problem in business, because even the most sophisticated Confirmation bias is probably the single biggest problem in business, because even the most sophisticated people get it wrong. People go out and they're collecting the data, and they don't realize they're cooking the books.
Chip Heath Sayings: When you engineer early successes, what you're really doing is engineering hope. Hope is precious When you engineer early successes, what you're really doing is engineering hope. Hope is precious to a change effort.
Chip Heath Sayings: Change is hard because people wear themselves out. And that's the second surprise about change: Change is hard because people wear themselves out. And that's the second surprise about change: What looks like laziness is often exhaustion.
Chip Heath Sayings: Feature creep is an innocent process. An engineer looking at a prototype of a remote Feature creep is an innocent process. An engineer looking at a prototype of a remote control might think to herself, Hey, there's some extra real estate here on the face of the control. And there's some extra capacity on the chip. Rather than let it go to waste, what if we give people the ability to toggle between the Julian and Gregorian calendars?
Chip Heath Sayings: Failing is often the best way to learn, and because of that, early failure is Failing is often the best way to learn, and because of that, early failure is a kind of necessary investment.
Chip Heath Sayings: Mental simulation is not as good as actually doing something. But it's the next best Mental simulation is not as good as actually doing something. But it's the next best thing. And the right kind of a story is a simulation.
Chip Heath Sayings: Weaknesses - the tendency to get lost in analysis. Weaknesses - the tendency to get lost in analysis.
Chip Heath Sayings: Exception Question: "When was the last time you saw a little bit of the miracle, Exception Question: "When was the last time you saw a little bit of the miracle, even just for a short time?
Chip Heath Sayings: The most important lesson to learn about devil's advocacy isn't the need for a formal The most important lesson to learn about devil's advocacy isn't the need for a formal contrarian position; it's the need to interpret criticism as a noble function. An effective promotor fidei is not a token argumentative smarty-pants; it's someone who deeply respects the Catholic Church and is trying to defend the faith by surfacing contrary arguments in situations where skepticism is unlikely to surface naturally.
Chip Heath Sayings: (We cut back on expenses today to yield a better balance sheet next year. We (We cut back on expenses today to yield a better balance sheet next year. We avoid ice cream today for a better body next year.)
Chip Heath Sayings: It seems some CEOs who pay extremely large acquisition premiums ... come to believe their It seems some CEOs who pay extremely large acquisition premiums ... come to believe their own press.
Chip Heath Sayings: When the researchers compared whether process or analysis was more important in producing good decisions When the researchers compared whether process or analysis was more important in producing good decisions - those that increased revenues, profits, and market share - they found that "process mattered more than analysis - by a factor of six." Often a good process led to better analysis - for instance, by ferreting out faulty logic.
Chip Heath Sayings: Research has found that interviews are less predictive of job performance than work samples, job-knowledge Research has found that interviews are less predictive of job performance than work samples, job-knowledge tests, and peer ratings of past job performance. Even a simple intelligence test is substantially more predictive than an interview.
Chip Heath Sayings: We can't unlearn what we already know and there are only two ways to beat We can't unlearn what we already know and there are only two ways to beat the curse, the first is not to learn anything, the second is to transform our ideas.
Chip Heath Sayings: successful change transformations were more likely to set behavioral goals: successful change transformations were more likely to set behavioral goals:
Chip Heath Sayings: Why are habits so important? They are, in essence, behavioral autopilot. They allow lots of Why are habits so important? They are, in essence, behavioral autopilot. They allow lots of good behaviors to happen without the Rider taking charge. Remember that the Rider's self-control is exhaustible, so it's a huge plus if some positive things can happen "free" on autopilot.
Chip Heath Sayings: The pros-and-cons approach is familiar. It is commonsensical. And it is also profoundly flawed. The pros-and-cons approach is familiar. It is commonsensical. And it is also profoundly flawed.
Chip Heath Sayings: To make good decisions, CEOs need the courage to seek out disagreement. Alfred Sloan, the To make good decisions, CEOs need the courage to seek out disagreement. Alfred Sloan, the longtime CEO and chairman of General Motors, once interrupted a committee meeting with a question: "Gentlemen, I take it we are all in complete agreement on the decision here?" All the committee members nodded. "Then," Sloan said, "I propose we postpone further discussion of this matter until our next meeting to give ourselves time to develop disagreement and perhaps gain some understanding of what this decision is about.
Chip Heath Sayings: There's no such thing as a passive audience. There's no such thing as a passive audience.
Chip Heath Sayings: Common sense is the enemy of sticky messages, if I already "get" what you're trying Common sense is the enemy of sticky messages, if I already "get" what you're trying to tell me, why should I be obsessed about remembering it.
Chip Heath Sayings: What should a Pegasus person do in this situation? What should a Pegasus person do in this situation?
Chip Heath Sayings: An accurate but useless idea is still useless. An accurate but useless idea is still useless.
Chip Heath Sayings: One of his friends, a marketing professor at Stanford, said, "Think about this from a One of his friends, a marketing professor at Stanford, said, "Think about this from a marketing perspective. We can change behavior in a short television ad. We don't do it with information. We do it with identity: 'If I buy a BMW, I'm going to be this kind of person.
Chip Heath Sayings: This is the biggest problem in analytics today. This is the biggest problem in analytics today.
Chip Heath Sayings: When it comes to statistics, our best advice is to use them as input, not When it comes to statistics, our best advice is to use them as input, not output. Use them to make up your mind on an issue. Don't make up your mind and then go looking for the numbers to support yourself - that's asking for temptation and trouble. But if we use statistics to help us make up our minds, we'll be in a great position to share the pivotal numbers with others,
Chip Heath Sayings: It takes emotion to bring knowledge to a boil. It takes emotion to bring knowledge to a boil.
Chip Heath Sayings: How can you make your change a matter of identity rather than a matter of How can you make your change a matter of identity rather than a matter of consequences?
Chip Heath Sayings: punch line: The most basic way to make people care is to form an association punch line: The most basic way to make people care is to form an association between something they don't yet care about and something they do care about.
Chip Heath Sayings: ladder your way down from a change idea to a specific behavior, you ladder your way down from a change idea to a specific behavior, you
Chip Heath Sayings: To get someone's attention break a pattern of thinking. To get someone's attention break a pattern of thinking.
Chip Heath Sayings: Challenge plot, the Connection plot, and the Creativity plot. Challenge plot, the Connection plot, and the Creativity plot.
Chip Heath Sayings: Mysteries are powerful, Cialdini says, because they create a need for closure. "You've heard of Mysteries are powerful, Cialdini says, because they create a need for closure. "You've heard of the famous Aha! experience, right?" he says. "Well, the Aha! experience is much more satisfying when it is preceded by the Huh? experience." By creating a mystery, the writer-astronomer made dust interesting. He sustained attention, not just for the span of a punch line but for the span of a twenty-page article dense with information on scientific theories and experimentation.
Chip Heath Sayings: One of IDEO's designers even sketched out a "project mood chart" that predicts how people One of IDEO's designers even sketched out a "project mood chart" that predicts how people will feel at different phases of a project. It's a U-shaped curve with a peak of positive emotion, labeled "hope," at the beginning, and a second peak of positive emotion, labeled "confidence," at the end. In between the two peaks is a negative emotional valley labeled "insight.
Chip Heath Sayings: Until you can ladder your way down from a change idea to a specific behavior, Until you can ladder your way down from a change idea to a specific behavior, you're not ready to lead a switch.
Chip Heath Sayings: As I see it, I am not just in charge of food service; I am As I see it, I am not just in charge of food service; I am in charge of morale.
Chip Heath Sayings: Not cocky overconfidence that comes from collecting biased information and ignoring uncertainties, but the real Not cocky overconfidence that comes from collecting biased information and ignoring uncertainties, but the real confidence that comes from knowing you've made the best decision that you could.
Chip Heath Sayings: This message is that skin damage is cumulative and irreversible. So we've rewritten the message This message is that skin damage is cumulative and irreversible. So we've rewritten the message to stress that point and eliminate nonessential information. We've done this to illustrate the process of forced prioritization; we've had to eliminate some interesting stuff (such as the references to melanin) in order to let the core shine through. We've tried to emphasize the core in a couple of ways. First, we've unburied the lead - putting
Chip Heath Sayings: Thinking, Fast and Slow, mentioned above, and Dan Ariely's Predictably Irrational. One of the handful Thinking, Fast and Slow, mentioned above, and Dan Ariely's Predictably Irrational. One of the handful of books that provides advice on making decisions better is Nudge by Richard Thaler and Cass Sunstein, which was written for "choice architects" in business and government who construct decision systems such as retirement plans or organ-donation policies. It has been used to improve government policies in the United States, Great Britain, and other countries.
Chip Heath Sayings: Any time in life you're tempted to think, 'Should I do this OR that?' instead, Any time in life you're tempted to think, 'Should I do this OR that?' instead, ask yourself, 'Is there a way I can do this AND that?
Chip Heath Sayings: When people know the desired destination, they're free to improvise, as needed, in arriving there. When people know the desired destination, they're free to improvise, as needed, in arriving there.
Chip Heath Sayings: Don't obsess about the failures. Instead, investigate and clone the successes. Don't obsess about the failures. Instead, investigate and clone the successes.
Chip Heath Sayings: Fundamental Attribution Error. The error lies in our inclination to attribute people's behavior to the Fundamental Attribution Error. The error lies in our inclination to attribute people's behavior to the way they are rather than to the situation they are in.
Chip Heath Sayings: A good change leader never thinks, "Why are these people acting so badly? They must A good change leader never thinks, "Why are these people acting so badly? They must be bad people." A change leader thinks, "How can I set up a situation that brings out the good in these people?
Chip Heath Sayings: Just look for a strong beginning and a strong ending and get moving. Just look for a strong beginning and a strong ending and get moving.
Chip Heath Sayings: Anger prepares us to fight and fear prepares us to flee. Anger prepares us to fight and fear prepares us to flee.
Chip Heath Sayings: Self-control is an exhaustible resource. This is a crucial realization, because when we talk about Self-control is an exhaustible resource. This is a crucial realization, because when we talk about "self-control," we don't mean the narrow sense of the word, as in the willpower needed to fight vice (smokes, cookies, alcohol). We're talking about a broader kind of self-supervision. Think of the way your mind works when you're giving negative feedback to an employee, or assembling a new bookshelf, or learning a new dance. You are careful and deliberate with your words or movements. It feels like there's a supervisor on duty. That's self-control, too.
Chip Heath Sayings: a secondary effect of being angry, which was recently discovered by researchers, is that we a secondary effect of being angry, which was recently discovered by researchers, is that we become more certain of our judgments. When we're angry, we know we're right, as anyone who has been in a relationship can attest.
Chip Heath Sayings: The company wants to sell you more shampoo, your friend doesn't, so she gets more The company wants to sell you more shampoo, your friend doesn't, so she gets more trust points.
Chip Heath Sayings: What is the ratio of the time I spend solving problems to the time I What is the ratio of the time I spend solving problems to the time I spend scaling successes?
Chip Heath Sayings: The problem is this: Often the heart and mind disagree. Fervently. The problem is this: Often the heart and mind disagree. Fervently.
Chip Heath Sayings: Grit is not synonymous with hard work. It involves a certain single-mindedness. An ungritty prison Grit is not synonymous with hard work. It involves a certain single-mindedness. An ungritty prison inmate will mount a daring new escape attempt every month, but a gritty prison inmate will tunnel his way out one spoonful of concrete at a time. Grit
Chip Heath Sayings: Researchers have found again and again that people act as though losses are from two Researchers have found again and again that people act as though losses are from two to four times more painful than gains are pleasurable.
Chip Heath Sayings: Multitracking keeps egos in check. If your boss has three pet projects in play, chances Multitracking keeps egos in check. If your boss has three pet projects in play, chances are she'll be open to unvarnished feedback about them, but if there's only one pet project, it will be harder for her to hear the truth. Her ego will be perfectly conflated with the project.