Quality Auditor Famous Quotes & Sayings
1 Quality Auditor Famous Sayings, Quotes and Quotation.
The only way to reduce errors by 70 percent was to make every single employee, in effect, a quality assurance auditor. Everyone had to take responsibility for catching mistakes. But most factory workers didn't know enough about the engines to identify every small defect as it occurred. The only solution, managers decided, was a massive retraining effort. Except— Charles Duhigg
